It has been almost a full two years since I forwarded my original complaint about CAMHS, Bramblys Drive, Basingstoke and the wider Sussex Partnership NHS Foundation Trust to the Parliamentary Health Service Ombudsman. In September, 2022 I had been informed by the PHSO that, due to a Covid 19 backlog, my case would not be forwarded a caseworker for up to 11 months. A year later and I still had no confirmation from the PHSO that a caseworker had been allocated to a caseworker and so I wrote to Maria Miller, who was MP for Basingstoke at the time, asking for her assistance. Maria wrote to the CO of the PHSO and I was finally contacted by caseworker, Mark Peirce. The telephone call from Mark Peirce on the 17th October, 2023 failed to adequately explain the year long delay but it was obvious that my case had been completely overlooked. Mark Peirce confirmed by letter dated 20th October, 2023 that I should first seek remedy through the courts and advised that I seek legal representation. He went on to explain that should it not be possible to pursue a legal claim against the Trust then I should contact the PHSO again. I spent the following five months approaching up to 172 legal entities seeking advice and representation. None of the two thirds who actually responded were able to take up my case, not because my case lacked merit but for one of the following three reasons:

1) the law firm in question did not practice the specific type of law needed for my case,

2) the law firm in question did not offer Legal Aid or a 'no win , no fee' or pro bono arrangements

or 3) the law firm in question did not have the staff, time or resources to manage my case which was considered 'complicated'.

I did have offers of legal assistance but only if I was willing to pay beyond my means. I wrote to Mark Peirce on the 16th of March, 2024 asking for the PHSO to continue processing my complaint and included my complete list of grievances by way of two attached documents. I was, again, overlooked until the 17th May, 2024 when I was telephoned by Mark Peirce who requested 'proof' of my attempts to secure legal representation. I complied immediately the very next day and was subsequently forgotten again. I repeatedly chased up my case with Mark Peirce until the latest of my 'open letters', sent out on the 5th July, 2024, finally provoked a telephone call on the 12th August, 2024 followed by an email confirmation that my case had been 're-opened'. I think it was the serious nature of the contents of that 'open letter' that provoked an immediate response. I will publish ALL my 'open letters' in my blog in due course. PHSO caseworker, David Jagiello-Brown emailed me on the 22nd August, 2024 confirming his assignment to my case and included a summary of my complaints about Sussex Partnership NHS Foundation Trust. I was appalled by the contents of his email. My email communication with David Jagiello-Brown continued as follows

'I originally complained to the PHSO about the Trust during September 2022. I continued to complain to the PHSO as more evidence was revealed to me and updated the them regularly throughout 2022 and 2023 The PHSO had appeared to have entirely overlooked my complaint until my MP, Maria Miller wrote to the CO of the PHSO to complain during September 2023. My regular updates, including complaints on behalf of my mentally ill daughter, were forwarded to the Trust and the PHSO. Nobody from the Trust or the PHSO EVER advised that my daughter’s complaint should have come from directly from her. This is a gross failure by both the Trust AND the PHSO. I will complete a complete and accurate summary of ALL complaints about the Trust and forward to you by Monday, 26th August, 2024. In the meantime, perhaps you could advise me how I go about complaining about the PHSO? This time next month marks TWO YEARS since I first made my formal complaint to the PHSO. My daughter and I have been treated, and continue to be treated, appallingly. I AM REALLY ANGRY WITH ALL CONCERNED. YOU can’t even get my name consistently right within the confines of a single email. Who, exactly, is Mr Hann, anyway!!?

From: David Jagiello-Brown [mailto:*************************************] Sent: 22 August 2024 14:43 To: Mark Stock Subject: RE: ************** Dear Mr stock Thank you for taking the time to read my email and I look forward to your reply. Please remember this is a summary and will focus what we are looking at. Anything we do look at has to have been complained about to the Trust. Anything about your daughter’s care and treatment would need to come from her. The complaint form you initially brought to us along with the complaint appears to be directed at your own personal experience with the Trust. If we are missing some information please include this with your email. You have also said that the Trust did not miss any issues you complained about when completing your complaint form so please let me know what you feel they have not answered. Kind regards David Jagiello-Brown Caseworker Parliamentary and Health Service Ombudsman T: ************* E: ************************************* W: www.ombudsman.org.uk

From: Mark Stock   Sent: Thursday, August 22, 2024 1:25 PM To: David Jagiello-Brown Subject: RE: ************** Dear David, Thank you for your email. The summary that you have included is incomplete and largely inaccurate. I will take time over the weekend to compile a complete and accurate summary that takes into account all aspects of my complaint against individual clinicians, Sally Mungall, Wanda Reynolds and Mark Birbeck in conjunction with CAMHS, Bramblys Drive Basingstoke and the wider Sussex Partnership NHS Foundation Trust on behalf of myself and my daughter, Meg Stock. I will forward that complete and accurate summary to you by Monday, 26th August, 2024 latest. With regards, Mark Stock.'

I forwarded the following list of grievances to David Jagiello-Brown on the 25th August, 2024

COMPLETE LIST OF GRIEVANCES AGAINST CAHMS, BRAMBLYS DRIVE, BASINGSTOKE AND THE WIDER SUSSEX PARTNERSHIP NHS FOUNDATION TRUST 

This list addresses grievances on behalf of my daughter, Meg Stock and me, Mark Stock, her single dad and main carer. This list criticises CAMHS, Bramblys Drive, Basingstoke and the Sussex Partnership NHS Foundation Trust at institutional levels and at individual levels. There are four clinicians/managers identified under part headings and an additional cohort of clinicians referenced in evidence already supplied to the PHSO.

The following list is divided into five parts

THE CAMHS, BRAMBLYS DRIVE, BASINGSTOKE PART items 1 to 10              

THE SALLY MUNGALL PART items 11 to 19

THE WANDA REYNOLDS PART item 20                                                                                                       

THE MARK BIRBECK PART items 21 to 22                                                                                                             

THE ANDY ASHBY PART item 23   

All grievances are supported by evidence embedded in documents, medical records, emails and previous investigations. This evidence has been previously forwarded to the PHSO through caseworker, Katie Bailey, reference ********* stock ********, and can be supplied, again, upon request.

THE CAMHS BRAMBLYS DRIVE, BASINGSTOKE PART

1) CAMHS FAILED TO ADMIT MY DAUGHTER INTO THEIR SERVICE IN A TIMELY MANNER

2) CAMHS FAILED TO ORGANISE FOR IMMEDIATE TRANSITION TO ADULT MENTAL HEALTH SERVICES                                                   

3) CAMHS DID NOT HAVE A DESIGNATED TEAM LEADER THROUGHOUT MUCH OF THE TIME MY DAUGHTER WAS ADMITTED INTO THE SERVICE. CAMHS WAS LEADERLESS.     

4) CAMHS DID NOT HAVE A LINK TRANSITION WORKER AT ANY TIME THAT MY DAUGHTER WAS ADMITTED INTO THE SERVICE. INTERNAL PROTOCOL DESIGNED TO FACILLITATE TRANSITION FROM CHILD TO ADULT SERVICES WAS IGNORED                   

5) CAMHS DID NOT HAVE WORKING POLICY OR PROTOCOL TO SAFEGUARD PARENTS, GUARDIANS OR CARERS   6) CAMHS CLINICIANS AND LEADERSHIP STAFF MISREPRESENTED ME, LIED TO ME, DECEIVED ME AND WRONGLY PATHOLOGISED ME, ALL OF WHICH LED TO INACCURATE RISK ASSESSMENT WHICH FOLLOWED ME TO ADULT MENTAL HEALTH SERVICES AND LATTER LED TO THE CRIMINALISATION OF ME BY HAMPSHIRE CONSTABULARY.  7) CAMHS CLINICIANS AND LEADERSHIP HAVE AND CONTINUE TO WITHHOLD PERTINANT INFORMATION FROM ME AND ARE LIKELY TO BE WITHHOLDING PERTINANT INFORMATION FROM THE ‘FITNESS TO PRACTICE’ INVESTIGATION BEING CARRIED OUT BY THE HEALTH AND CARE PROFESSIONS COUNCIL.                                     8) CAMHS DID NOT KEEP ACCURATE RECORDS AND DID NOT TAKE NOTES AND UPLOAD MINUTES OF MEETINGS THAT HAD DAMAGING CLINICAL OUTCOMES FOR ME.           

9) CAMHS AND THE SUSSEX PARTNERSHIP NHS FOUNDATION TRUST CLINICAL PRACTICE ROUTINELY AND DELIBERATELY AVOIDED RECORDING IMPORTANT INFORMATION RELATING TO PARENTS, GUARDIANS AND CARERS                                  

10) I WAS THE SUBJECT OF A ‘SAFEGUARDING INTERNAL CASE DISCUSSION’ HELD ON THE 1ST FEBRUARY 2022 BUT WAS NOT INCLUDED IN THAT DISCUSSION. THIS IS A VIOLATION OF TYPICAL SAFEGUARDING POLICY AND PROCEDURES. I HAVE CONTINUOUSLY ASKED FOR ACCESS TO THE RECORDS OF THAT CASE DISCUSSION BUT BEEN REFUSED.  

THE SALLY MUNGALL PART

11) SALLY MUNGALL DELIVERED INAPPROPRIATE, UNSANCTIONED AND DAMAGING PSYCHOTHERAPY.              12) SALLY MUNGALL FAILED TO ENSURE I WAS ABLE TO GIVE INFORMED CONSENT    

13) SALLY MUNGALL ABUSED ME DURING THERAPY SESSIONS                                       

14) SALLY MUNGALL FAILED TO POLICE ETHICAL BOUNDARIES                                      

15) SALLY MUNGALL FAILED TO RAISE SAFEGUARDING IN A TIMELY MANNER               

16) SALLY MUNGALL MISREPRESENTED ME, DECIEVED ME AND LIED TO ME

17) SALLY MUNGALL FAILED TO ABIDE BY THE ETHICS AND PERFORMANCE STANDARDS OUTLINED BY HER OWN REGULATORY BODY, THE HEALTH AND CARE PROFESSIONALS COUNCIL.                 

18) SALLY MUNGALL FAILED IN HER ROLE AS LEAD PRACTITIONER TO MY DAUGHTER IN THAT SHE DID NOT UNDERSTAND OR WAS TRULY INCOMPETENT IN UNDERSTANDING MY DAUGHTER’S SPECIFIC MENTAL HEALTH ISSUES, PARTICULARLY OCD AND AUTISM                  

19) SALLY MUNGALL FAILED IN HER ROLE AS LEAD PRACTITIONER TO MY DAUGHTER IN THAT SHE DID NOT UNDERSTAND OR WAS IGNORANT OF THE CAMHS INTERNAL TRANSITION FROM CHILD TO ADULT SERVICES PROTOCOL AND OR FAILED TO ACT IN ACCORDANCE WITH THAT SAME CAMHS INTERNAL TRANSITION PROTOCOL.   

THE WANDA REYNOLDS PART  

20) WANDA REYNOLDS LIED BY OMMISSION, MISREPRESENTED ME, DECIEVED ME AND WAS LIKELY DISHONEST OR AT LEAST DISINGENUOUS IN MANAGING ME.

THE MARK BIRBECK PART

21) MARK BIRBECK FAILED IN HIS ROLE AS MY DAUGHTER’S THERAPIST IN THAT HE DID NOT PROVIDE COMPETENT AND APPROPRIATE THERAPY FOR HER CHRONIC AND DEBILITATING OCD                                          22) MARK BIRBECK FAILED TO ORGANISE FOR MY DAUGHTER’S TRANSITION FROM CHILD TO ADULT MENTAL HEALTH SERVICES.

THE ANDY ASHBY PART

23) ANDY ASHBY FAILED TO PROPERLY ADDRESS MY COMPLAINTS