'The Parliamentary and Health Service Ombudsman ( PHSO ) sits at the apex of the complaints process. It is the only organisation which handles complaints about government bodies and the NHS on behalf of the public. The popular concept of an Ombudsman is that it is a body which protects the citizen from an abuse of power, by holding an authority to account.
An ombudsman, ombudsperson, ombud, or public advocate is an official who is charged with representing the interests of the public by investigating and addressing complaints of maladministration or a violation of rights ( generic definition wiki.org )
After 7 years of studying the Omudsman process we have come to the conclusion that this body is actually 'corrupt by design'. - 'What's the point of the Ombudsman?' PHSOtheFACTS edited by Della Reynolds
I have just compiled an 86 page letter of complaint that will be addressed to the CO of the PHSO, Rebecca Hilsenrath, c/o Thomas Body early next week. I am currently waiting for Basingstoke MP, Luke Murphy, to complete his own letter to the PHSO to raise concerns on my behalf. When Luke is ready to forward his own letter then I will forward my 86 page letter of complaint at the same time. The first part of my letter of complaint is published here and details the chronology of my communication with the PHSO from the date that I first made my complaint on the 31st August, 2022 until the appointment of Thomas Body as senior caseworker to my complaint on the 17th January, 2025, nearly a full TWENTY-NINE MONTHS LATER!!
'For the attention of
Rebecca Hilsenrath, acting Parliamentary and Health Service Ombudsman
c/o Thomas Body
The Parliamentary Health Service Ombudsman
Ref C-2140223
Dear Rebecca Hilsenrath,
I am writing directly to you to complain about the recent decision made by senior caseworker, Thomas Body detailed in his letter dated 23rd April, 2025.
Thomas Body’s letter informs me that, ‘We have decided not to consider your complaint further. This is because, unfortunately, we are unable to agree our proposed complaint summary. Furthermore, we cannot achieve what you are seeking as an outcome to your complaint.’
I am formally setting out my complaint to this decision in accordance with the invitation to provide feedback within one month of Thomas Body’s letter. The following document should be considered, foremost, a complaint.
My complaint is in two parts.
1) The failure by the PHSO to address my initial complaint against the Sussex Partnership NHS Foundation Trust in a timely manner ( Page 1 ) and
2) The failure by Thomas Body to agree to investigate my complaint against the Sussex Partnership NHS Foundation Trust ( Page 4 ) .
Addendum
Page 15 ‘Email evidence that supports the timeline of events outlined in ‘The failure by the PHSO to address my initial complaint against the Sussex Partnership NHS Foundation Trust in a timely manner’.
Page 53 ‘Email evidence that supports the timeline of events outlined in ‘The failure by Thomas Body to agree to investigate my complaint against the Sussex Partnership NHS Foundation Trust.’
1) The failure by the PHSO to address my initial complaint against the Sussex Partnership NHS Foundation Trust in a timely manner. Email evidence that supports the following timeline of events is presented as an addendum to this document beginning at page 15.
It took the PHSO over TWENTY-EIGHT MONTHS to appointment caseworker, Thomas Body to my complaint and over THIRTY-TWO MONTHS between my initial complaint being received by the PHSO and Thomas Body’s decision not to investigate my complaint. The current advisement found on the PHSO website suggests a waiting time of several months for complaints against the NHS to be processed by the PHSO.
31ST August, 2022. I originally signed in to the PHSO complaint service and had my complaint against the Sussex Partnership NHS Foundation Trust acknowledged and designated reference number ***********.
9th September, 2022. I was informed by PHSO ‘intake caseworker’, Katie Bailey that my complaint was being considered by the PHSO. My complaint was designated reference number *********.
16TH September, 2022. I was informed by Katie Bailey that there would be a significant delay of between 9 and 11 months in processing complaints due to a Covid 19 backlog.
16th September, 2022 onwards. I made multiple further submissions of evidence against the Trust following my own ongoing investigations, directing those submissions to Katie Bailey referencing the number *********, expanding my complaint accordingly.
25th September, 2023. In response to one particular further submission of evidence the PHSO wrongly generated a new claim and designated new reference number *********.
29th September, 2023. It had become apparent that the PHSO had entirely overlooked my original complaint against the Trust. I wrote to my MP, Maria Miller, asking for her assistance. Maria wrote to me confirming that she had written to the PHSO on my behalf.
17th October, 2023. I received a telephone call from PHSO caseworker, Mark Peirce who apologised for the delay in processing my complaint although he did not explain the reason for that delay. Mark Peirce advised me to make further enquiries to seek legal remedy through the courts and to return to the PHSO should such legal remedy be unavailable.
20th October, 2023. Mark Peirce wrote a letter to confirm what had been discussed on the 17th October, 2023 and I received that letter shortly after.
16th March, 2024. I sent multiple emails to Mark Peirce between October2023 and March 2024, updating him on my efforts to secure legal representation. I wrote an email to Mark Peirce on the 16th March, 2024 formally requesting that the PHSO take up my complaint. I did not receive a reply to this email.
16th April, 2024. I sent an email reminder to Mark Peirce, reiterating my request that the PHSO take up my complaint. I did not receive a reply to this email. It became apparent that I had been overlooked by the PHSO, AGAIN.
28th April, 2024. I wrote a new email to my MP, Maria Miller, again asking for her assistance in dealing with the PHSO.
12TH August, 2024. There was a General Election and a new MP was elected for Basingstoke in July, 2024. My case continued to be overlooked by the PHSO for over THREE MONTHS. Mark Peirce finally sent an email on the 12th August, 2024 but failed to explain why he had not replied to my emails in March and April. He informed me that my case had been ‘reopened’ and prioritized with a new designated reference number *********.
15th August, 2024. I received an ‘automated message’ from the PHSO informing me that my case had been assigned a caseworker, David Jagiello-Brown.
22nd August, 2024. Email received from PHSO caseworker, David Jagiello-Brown. While the email was addressed to me, ‘Dear Mr Stock’, the complaint summary referred to a ‘Mr Hann’!? The complaint summary was out of date and did not take into account the additional evidence that I had forwarded to The PHSO since 31st August, 2022
25th August, 2024. I forwarded a complete update to my complaint to David Jagiello-Brown, correcting his summary and reintroducing my revised complaint.
25th September, 2024. I received an email from David Jagiello-Brown informing me that my case is ‘more complex’ than originally deemed by the PHSO and would be awaiting allocation of a new caseworker. This is particularly frustrating as I had been updating the PHSO regularly since 31st August, 2022 on the details of my continued investigations of the Trust AND had informed PHSO caseworker, Mark Peirce of those same updates in detail when speaking to him on the telephone.
6th January, 2025. I was contacted by PHSO senior caseworker, Kirsty Fitzsimons, via email and informed that she had been appointed to my complaint against the Trust.
14th January, 2025. I was contacted by PHSO senior caseworker, Kirsty Fitzsimons, via email and informed that, due to a conflict of interest, she would no longer be investigating my complaint against the Trust. My complaint was to be allocated to a different caseworker.
17th January, 2025. I was informed, via email, that senior caseworker, Thomas Body, had been allocated to my complaint against the Trust.
The entire fiasco, from the date that I had originally made my complaint on the 31st August, 2022 until Thomas Body had been allocated to my complaint had taken the PHSO almost TWENTY-NINE MONTHS!!'
Thomas Body, on behalf of the PHSO, has stubbornly refused to agree the scope of my complaint against the Sussex Partnership NHS Foundation Trust. As a reminder to my readers, senior caseworker, Thomas Body forwarded the following
‘From: Thomas Body ************************ Sent: Thursday, March 6, 2025 1:06 PMTo: ******************************** Subject: RE: Your complaint about your mental health support ref *********
Dear Mr Stock,
Thank you for your patience while I considered the information you have kindly provided.
I can see this has been an extremely distressing time for you and will do my best to ensure I deal with your concerns as efficiently and effectively as possible.
I have looked through the information you have provided and your open letter (dated 6 January 2025) and there are several points I would like to raise and things I would like you to consider.
First and foremost, for us to consider your daughters complaint we will need to contact her and ask for her consent to ensure she is completely happy for you to represent her. This is a legal requirement and something we must ensure we do. As such, please can you provide details for me to contact Megan so I can have a discussion with her?
In respect to points you have raised in your letter, it appears that a large number are not ready for our office to consider, and these will need to be directed at the Trust first. In the 52-page document you sent to me, you listed a number of grievances. There are 15 in total that I have broken down into Megs care, your complaint about Sally, and general broad questions and issues.
I can also see you were previously in contact with my colleague, David Jagiello and on 22 August 2024 he emailed you and shared a proposed complaint summary. This outlined the points he felt we could look at and the injustice you were claim and outcomes we could potentially achieve.
The summary was as follows;
Mr Stock complaints about the following issues that occurred at Sussex Partnership NHS Foundation Trust (the Trust) between 2 September 2021 to 23 December 2021
He feels during therapy sessions, the sessions turned into unofficial therapy sessions for him.
He complains that these sessions were stopped without coming to an actual conclusion.
The notes about him were not accurate and inappropriate.
How this affected you
Mr Stock says the was suicidal and tried to take his own life on 27 Aril 2023 leading to him being sectioned. He is also having to now pay for private therapy sessions.
What you hope to achieve
Mr Stock says he wants answers to his question to move forward with his therapy. He wants to be financially compensated to pay for therapy he is having because of what happened at the Trust. You want to make sure the Trust has shared your complaint with staff to improve its service (service improvements). You would also like an apology from the Trust.
David also explained that we are unable to provide answers on behalf of the Trust.
Having read your correspondence, I agree with David’s summary (even after your 23-point response to him), and I believe this encapsulates the relevant aspects of the 23 issues you sent to us and the later 15-point response.
Can you confirm if you are happy with my summary of the case? This will mean we can progress the case as efficiently as possible if we decide to do so. ultimately, although, I appreciate it is your complaint, it is our investigation, and it is for us to determine what points we can and cannot look at. However, before that I have a few questions I would like to ask you.
Firstly, can you please tell me how much financial remedy you are seeking in respect to future therapy sessions and to remedy your complaint?
You have also said in your recent open letter, that it will: ‘be widely distributed to lawyers and solicitors throughout the UK’. As such, can you please tell me if you are pursing legal action and if not, why not?
Can you also please tell me if there is any active police investigation currently ongoing?
Can you confirm what specific questions you wanted the Trust to answer as part of your desired outcome?
Can you also please tell me exactly what outcomes you wish to achieve? This will help me understand and determine what we can and cannot achieve if we do look at the case.
Finally, in relation to your public blog, can I kindly ask if you will not share any information regarding our communication with you, as we try and carry out all our investigations in private. You are under no obligation to do so, but I believe it would help matters if you do not share information publicly at this stage.
If you have any questions, please feel free to let me know. Once I have your response, I will be in a better position to progress the case.
Kind regards
Thomas’
There were points in Thomas Body’s summary that I needed to correct and I sent him those corrections, along with document 'PHSO THE SPECIFIC QUESTIONS I WANT ANSWERED AS PART OF MY DESIRED OUTCOME' by way of email on Friday, March 21, 2025 1:04 PM, 2025. There were 73 important, carefully considered and technically pertinent questions embedded in contextually appropriate account of events in that document. These questions were in response to Thomas Body’s own request, ‘Can you confirm what specific questions you wanted the Trust to answer as part of your desired outcome?’
Thomas Body has since repeatedly informed me that the PHSO will NOT present my 73 questions to the Trust. His final written word on the subject of the 73 questions was delivered in a wider email
‘From: Thomas Body **************************** Sent: Monday, April 14, 2025 11:30 AMTo: Mark Stock ******************************** Subject: RE: PHSO ref C-2140223 complaint summary
‘…In relation to the 73 points of complaint you want us to put to the Trust, this is not something we can do for you. I feel with have addressed this point in detail and do not feel it appropriate to go over it again. I understand you are extremely distressed by this; however, this is just not something we can do….’
For the record, neither Thomas Body nor the wider PHSO has EVER addressed this point in detail. Thomas Body has simply explained, ad nauseum, that the PHSO will not put my questions to the Trust.
As far as I am concerned, by refusing to ask the Trust to answer my 73 questions, the PHSO is refusing to carry out its fundamental duty to INVESTIGATE my complaint.
Because I will not accept Thomas Body or the wider PHSO’s refusal to ask the Trust my 73 questions, Thomas Body has closed my case, citing a failure to agree to the ‘scope’ of my complaint.
I have since become aware of the service users advocacy group PHSOtheFACTS. I ordered a copy of Della Reynolds book 'What's the point of the Ombudsman?' which was delivered to me yesterday. Even though I have only just started reading this 579 page tome I am already appalled as I begin to learn of the experiences of countless other service users who have already sought help from the Parliamentary Health Service Ombudsman and found this regulator to be grossly flawed. To quote from the back of the book
'A state captured 'regulator' is worse than no regulator at all. The flawed PHSO process gives an illusion of accountability for public bodies where none exists. It validates poor performance, condoning the harm caused to citizens. It allows politicians to abslove their responsibilty to the public as they knowingly refer cases into oblivion. With unforgivable cruelty it sets up false hope, resulting in victims of injustice wasting many hours, months and years repeatedly putting the facts before an orginisation which is institutionally deaf and blind to them.'
I will now be writing to PHSOtheFacts and inviting them to follow this blog and to follow my next phase of theatrical and provocative, public protest against inaction and injustice due to commence later next month. I will write more about that next phase of protest in my next installment of LATEST ISSUES.
-------------------------------------------------------------------------------------------------------------------------------
The following email threads account for all communication between Thomas Body and myself since he informed me of his decision not to ask the Trust to answer my 73 questions.
Thomas Body
Fri 5/16/2025 12:54 PM
I have just been advised by the office of my MP, Luke Murphy that he will be writing to the PHSO next week on my behalf, before the month deadline, and including my 'feedback'/formal complaint response in that same communication.
I will forward my 'feedback'/formal complaint response to you and your manager at the same time asking for you both to forward to the CO of the PHSO, Rebecca Hilsenrath.
From: Mark Stock ********************************
Sent: Thursday, May 15, 2025 7:17 PM
To: Thomas Body ****************************
Subject: Re: 'OPEN LETTER'
NO.
I have just compiled a 'feedback' response.
I will be forwarding to Luke Murphy, MP first thing tomorrow, Friday morning, for his consideration before sending to you.
This 'feedback' response is actually addressed to acting Parliamentary and Health Service Ombudsman, Rebecca Hilsenrath, and should also be considered as a formal complaint.
I will be requesting that you forward this formal complaint to Rebecca Hilsenrath and asking you to acknowledge receipt and confirmation that this has been passed on.
Mark Stock
From: Thomas Body ****************************
Sent: Thursday, May 15, 2025 12:39 PM
To: Mark Stock ****************************; MURPHY, Luke (MP) ****************************
Subject: RE: 'OPEN LETTER'
Dear Mr Stock,
I appreciate you are extremely upset with our decision but unfortunately there is nothing further I can add at this stage. You are aware the reason we withdrew the case is because we were unable to agree a complaint summary and, we cannot make the Trust answer the 73 unanswered questions you have.
Given, we have seen nothing to make us reconsider our decision, I will not be responding to anything further at this stage. Any further correspondence will be added to your case but may not be responded to.
Again, I am sorry you are unhappy with the outcome, but we need to be proportionate with what we look at.
Kind regards
Thomas
From: Mark Stock Sent: 09 May 2025 12:19To: Thomas Body ; MURPHY, Luke (MP) Subject: Re: 'OPEN LETTER'
THOMAS BODY.
Your email below, sent to me on the 9th May, 2025 is unacceptable.
I WILL be forwarding my formal feedback by the 16th May, 2025, well within the month deadline advised by your office.
I WILL be taking further action against YOU and your office.
Your office has FAILED to hold CAMHS, Bramblys Drive Basingstoke and the wider Sussex Partnership NHS Foundation Trust to account. Your office is continuing to enable clinical negligence, clinical abuse and possibly individual and institutional corruption. You and your office completely overlooked my case for over a year. You were only appointed 'senior' caseworker TWENTY-SEVEN MONTHS after my complaint was originally made in September, 2022. You and your office have treated me with disdain, indifference and contempt.
I will continue to forward all 73 unanswered questions that you and your office are refusing to forward to the Trust, to all pertinent government bodies and individual politicians and publish those same 73 unanswered questions widespread across social media.
I WILL be taking this same story to the national press and call for the radical legislative overhaul of the PHSO, as suggested by the Public Administration and Constitutional Affairs Committee in its report on the performance of the Parliamentary and Health Service Ombudsman (PHSO) from 2022-2023.
I WILL petition for legal aid to challenge you and your office.
I WILL recommence protest by way of hunger strike commencing next month and, if necessary. take that protest to its ultimate and irreversible conclusion.
I have been robbed of life and liberty by clinicians and leadership at CAMHS, Bramblys Drive, Basingstoke and the wider Sussex Partnership NHS Foundation Trust and their cynical and vexatious use of Hampshire Constabulary. I have absolutely NOTHING left to lose.
You and your office WILL, sooner or later, reckon with me.
Absolutely, sincerely,
MARK STOCK
From: Thomas Body Sent: Friday, May 9, 2025 10:08 AMTo: Mark Stock Subject: RE: 'OPEN LETTER'
Dear Mr Stock,
I have now had the opportunity to read over the contents of your latest letter and I have seen nothing to suggest our initial decision to withdraw your complaint was incorrect.
As I explained to you on several occasions, our organization needs to take a proportionate approach to any investigation we undertake. In your case we were unable to agree a investigation scope and that was the reason we decided to take no further action.
I appreciate you have several outstanding questions and points you would like the Trust to answer, but again, as I have tried to explain this is not something our office can achieve for you.
I am sorry you are unhappy with our decision, but I am satisfied we have reached the correct decision at this stage.
Kind regards
Thomas
From: Mark Stock Sent: 30 April 2025 12:10To: Thomas Body Subject: 'OPEN LETTER'
Dear Thomas Body,
Please find attached 'open letter'.
I have just received a letter marked 'Return Address PHSO...' which I assume is the 'rejection' letter you have previously advised me of. I have not opened this yet but have been asked by my local MP to send him a copy when I do.
I will NOT be accepting any refusal by you or the wider PHSO to investigate my complaint against the Sussex Partnership NHS Foundation Trust. I will do EVERYTHING in my power to bring full legal force to bear upon you and the wider PHSO and raise public awareness of your refusal through robust high-profile protest.
In the meantime I will be holding YOU personally responsible.
Yours sincerely,
MARK STOCK
Thomas Body ****************************
To:You
Tue 5/6/2025 12:28 PM
Dear Mr Stock,
Just to clarify I was referring to your email from 30 April.
Kind regards
Thomas
From: Mark Stock ********************************Sent: 06 May 2025 13:22To: Thomas Body ****************************Subject: Re: PHSO ref ********* complaint summary
I originally sent this 'open document' to you on the 7th of April 2025.
Is your email message below an admission by you that you haven't read my 'open document' even though it was received by you over four weeks ago?
The 'open letter' should have been read and fully appraised by you and your 'manager' before you made your final decision to refuse to investigate my complaint against the Sussex Partnership NHS Foundation Trust and certainly before sending your formal letter dated 23rd of April 2025.
I will be forwarding this latest correspondence to my MP, Luke Murphy and to the relevant government bodies including the Public Administration and Constitutional Affairs Committee and to the Health and Social Care Committee.
I await you response, promised by the end of this week, with cynicism.
Absolutely sincerely,
Mark Stock
From: Thomas BodySent: Tuesday, May 6, 2025 7:18 AMTo: Mark StockSubject: RE: PHSO ref ********* complaint summary
Dear Mr Stock,
Thank you for your email. I have not managed to read through all of the information you have provided but will provide a response by the end of the week.
Kind regards
Thomas
From: Mark Stock ******************************** Sent: 03 May 2025 14:01To: Thomas Body ****************************; 'Luke. Murphy MP' ****************************; HOC Public Administration and Constitutional Affairs Select Committee ; Health and Social Care Committee Subject: Re: PHSO ref ********* complaint summary
THOMAS BODY
I am informing you that I have now opened and read your letter dated 23rd April, 2025.
I DO NOT accept your decision not to consider my complaint further and will be taking robust and determined action against you and the wider PHSO.
I am notifying you that I WILL be forwarding 'feedback' to you within one month of the 23rd April, 2025. This will be above and beyond the 'customer survey' that I filled out yesterday. I will outline my assertion that you have treated my complaint against the Sussex Partnership NHS Foundation Trust unfairly, unprofessionally and with contempt and dishonesty.
I will be forwarding a report to the Public Administration and Constitutional Affairs Committee and to the Health and Social Care Committee. I will NOT be attempting to enlist the PACAC as I am already aware that the PACAC cannot review the PHSO's adjudications on individual cases, including the PHSO's decisions on whether or not to accept a case. I WILL be making both the PACAC and the HSCC aware of the wider issues and outlining my serious intentions going forward.
I have already engaged my local MP and will be mounting high-profile and very public protests against the Trust AND the PHSO commencing in June this year.
I CANNOT allow the serious clinical negligence and reputational abuse of me by clinicians and leadership at CAMHS Basingstoke and the wider Sussex Partnership NHS Foundation Trust to go unaccounted. Nor can I allow the PHSO to avoid its responsibilities to hold those same individuals and institutions to account.
I WILL do whatever it takes to raise national and international awareness of my cause and grievances. There WILL be a reckoning.
Sincerely,
MARK STOCK
From: Mark StockSent: Friday, April 25, 2025 8:59 AMTo: Thomas BodySubject: Re: PHSO ref ********* complaint summary
THOMAS BODY
And I am replying to you to inform you that I do not accept your refusal to take my case forward.
I have made a written complaint to you and asked that it be forwarded to your manager. Your manager has failed to acknowledge my complaint. That it unacceptable.
I am taking this opportunity to remind you that I wish to make a formal complaint.
If you continue to refuse to take my case forward and if you continue to ignore my request to make a formal complaint, then I will take further action.
Absolutely sincerely,
MARK STOCK
From: Thomas Body **************************** Sent: Friday, April 25, 2025 7:43 AM
To: Mark Stock ******************************** Subject: RE: PHSO ref ********* complaint summary
Dear Mr Stock,
I am emailing to let you know, I have issued a letter explaining we will not be taking your case forward any further as we are unable to agree a complaint scope. The letter also explains that we will be setting up a separate case for Meg and will be in contact once this has been done.
I am sorry this will be extremely disappointing for you, but we feel we have tried on several occasions to manage your expectations on what we can and cannot do as part of any investigation.
Kind regards
Thomas
From: Mark Stock ******************************** Sent: 15 April 2025 09:22To: Thomas Body **************************** Subject: Re: PHSO ref ********* complaint summary
I expect to hear from your manager soon.
If your manager is unwilling or unable to resolve my complaint, then I will expect him to forward my complaint further up the hierarchy.
If you are unwilling to cooperate then I will find my own way to Rebecca Hilsenrath. My former MP, Maria Miller, approached the CO of the PHSO on my behalf in September 2023. I am now asking my new MP to approach Rebecca Hilsenrath.
I will be protesting against the unethical, dishonest and damaging actions and decisions forced on me by CAMHS Basingstoke and the wider Trust along with the injustice metered out by Hampshire Constabulary through high-profile theatrical stunts outside sensitive locations in Central London beginning this June. My protest will now include airing my grievances with the ineffectual and impotent PHSO.
You are wilfully failing me.
From: Thomas Body **************************** Sent: Tuesday, April 15, 2025 6:58 AMTo: Mark Stock ******************************** Subject: RE: PHSO ref ********* complaint summary
Dear Mr Stock,
I have made my manager aware of your wish to make a complaint. However, I have been in contact with him throughout the process, so he has been kept up to date.
I am sorry you are upset with our approach but if we are unable to agree to the complaint summary, I have provided we will unfortunately be unable to progress the complaint. As I explained to you in earlier emailed, although it is your complaint, the investigation is ours and we need to be proportionate in what we look at. In your case, we will look at whether the therapy was appropriate or not.
Kind regards
Thomas
From: Mark Stock **************************** Sent: 14 April 2025 16:51To: Thomas Body ******************************** Subject: Re: PHSO ref ********* complaint summary
I am NOT giving you permission to withdraw my complaint.
You have NOT addressed my request to posit my 73 questions to the Trust. All you have done is written to say that you won't posit my 73 questions. You haven't even offered a reason for NOT positing my 73 questions. That ISN'T addressing my request let alone addressing it in detail.
I HAVE just written to my MP about you and the PHSO and am awaiting his response.
Indeed, you need to make your manager aware that I wish to make a complaint, immediately.
From: Thomas BodySent: Monday, April 14, 2025 3:38 PMTo: Mark StockSubject: RE: PHSO ref ********* complaint summary
Dear Mr Stock,
I have made my manager aware of your request to make a complaint. In respect to your request for Rebecca Hilsenrath’s contact details this is not something I will be able to provide for you. If you wish to make a complaint about the service you have received, the first step is for me to make my manager aware of this. If you are unhappy with PHSO’s powers and legislation you may wish to contact your MP directly.
Again, I am sorry you are unhappy with our complaint summary but if you are unable to agree, it is likely we will have to withdraw your complaint.
I will speak to my manager again regarding your concerns.
Kind regards
Thomas
From: Mark Stock ******************************** Sent: 14 April 2025 13:13To: Thomas Body **************************** Subject: Re: PHSO ref ********* complaint summary
I asked you the following question and posed the following request on the 1st April, 2025
'PERHAPS YOU COULD INFORM ME OF MY RIGHTS AND OPTIONS TO COMPLAIN ABOUT THE PHSO? IN THE MEANTIME I AM FORMALLY REQUESTING OF YOU THE CONTACT DETAILS FOR THE CO OF THE PHSO, REBECCA HILSENRATH'.
I asked TWO WEEKS ago!!
I am asking you AGAIN for access to those that can accept my formal complaints about you and your colleagues, the PHSO in general and for the contact details of the CO of the PHSO, Rebecca Hilsenrath.’
