trust issues

Within two weeks of introducing himself as the new Patient Advisory Liaison investigator, Andy Ashby ‘formally managed my concerns’, investigated the complexities of my complaints, forwarded his investigation to the CO of the Sussex Partnership NHS Foundation Trust, Dr Jane Padmore, for oversight and signature and emailed his ‘response’ to me. Andy Ashby concluded with the advice ‘This response will conclude our response to your complaint and the file will be closed.’ Andy As